FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your return policy?

If you purchase posters or prints from us and are unhappy with your package for any reason, you can return the item(s) within 30 days of receiving them for a full refund of the retail price (we do not refund shipping charges).

POSTER AND PRINT QUESTIONS:

Is this poster a reprint or an original?

All of our original posters are marked 'original' in the text below the image. If the text says simply 'poster', then the item is a reprint.

Is this poster in stock?

To find out if any item is in stock, first enlarge the image. Unless you see 'SOLD OUT' in bold, red lettering below the image you can assume that we have the item in stock.

Is the image accurate?

AllPosters.com stands by the accuracy of the images it puts online. If you feel that we have placed an image on our site that doesn't accurately represent the poster or print you received, we will refund your money in full.

When will you restock this poster?

Restocking items can take anywhere from a couple days to several weeks with 1-2 weeks being most common. If you would like to be notified when we get an item back in stock, enlarge the image you want to be notified of and enter your email address at the bottom of the page. As soon we have quantities you will be notified.

ORDERS & PAYMENT:

What are your shipping charges?

Shipping charges vary depending on what you buy and where you ship it. Here are some examples shipping and handling prices for delivery in the USA:

Posters: $3.50 for the first poster and $1 extra for each additional poster. Posters are either shipped first class or priority mail (orders with 2 or more posters usually shipped priority mail).

Giant Posters: $5.99 for the first poster and $1 extra for each additional poster. Giant posters are shipped priority mail.

Art Prints: $5.95 for the first print and $1 extra for each additional print. Art Prints are shipped via United Parcel Service (UPS).

Other Items: The shipping rates for other items depend on the item size and weight.

International shipping rates: International rates vary depending on the country and the items ordered.

You can view your precise shipping cost before finalizing your order.

Any duties and taxes are the responsibility of the recipient.

How can I pay by credit card online?

To place an order online, simply add all the items you want to purchase to your shopping cart and then click the "order" button.  Choose to pay online and follow all the instructions we provide. Our secure server and strong data encryption technology will ask you for your credit card information, which is protected. To learn more about why using your credit card with AllPosters is safe, click here.

How can I pay by credit card over the phone?

To place a credit card order over the phone, simply add all the items you want to purchase to your shopping cart and then click the "order" button.  Choose to pay by phone and follow all the instructions we provide. To finalize your order by providing your credit card information over the phone, call our customer service number at 1-510-654-0190. Please have your order ID handy when you contact us.

How can I pay by check/money order through the mail?

To place an order by mail, simply add all the items you want to purchase to your shopping cart and then click the "order" button.  Choose to pay by mail and follow all the instructions we provide. Mail orders are usually shipped within 48 hours after payment is received. We accept checks and money orders only.

How can I pay online if I don't have a credit card?

We currently have two options for you:

InternetCash™
InternetCash™ is a disposable prepaid card that is purchased at local retailers and used to shop online. It is an easy, safe, and private alternative to credit cards, providing everyone the freedom to purchase goods and services over the Internet. To learn more about InternetCash™, click here.

DoughNET.com
Teen shoppers can buy online without a credit card by going to www.DoughNET.com and opening an online bank or credit account. Then you'll be able to shop at Allposters.com directly through your account at DoughNET.com. To learn more about DoughNET.com, click here.

What if my shipping and billing addresses are different?

If you are paying by credit card you can have your bill and package sent to different addresses. After choosing to pay online and entering your shipping information you will be given the option of having your bill sent to an alternative address.

When will you charge my credit card?

We don't capture your credit card payment until after your package is shipped. Because we ship almost all orders within 48 hours of receiving payment, you can expect us to charge your credit card within two days of your order.

What if the price of an item on your site is wrong?

Despite our best efforts, occasionally one of our more than 50,000 items is mispriced. Rest assured, however, that we verify prices as part of our shipping procedures.

If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we contact you for instructions before shipping.

What is your mailing address?

AllPosters.com
1501 Powell Street
Emeryville, California 94608

SHIPPING QUESTIONS:

How do you package your posters and prints?

Posters and prints are shipped rolled - never folded - in mint condition and in strong poster tubes with healthy amounts of padding to assure their safe arrival.  Throughout our storage and shipping process we take exceptional care to assure your order will arrive to you in perfect condition.  Of course, if your poster or print arrives damaged, we will provide you a replacement free of charge.

How long will it take to receive my package?

Normal delivery times for US orders are as follows:

Posters: 1 - 2 weeks
Art Prints: 2 - 3 weeks
Mounted Items: 3 - 5 weeks

International orders can take up to 6 weeks depending on the country, but generally take 2 - 4 weeks.

What should I do if my package has not yet arrived?

You should first review shipping times (above) to see if your package is late.  If your package is indeed late, please e-mail Orders@AllPosters.com or call our customer service line at 1-510-654-0190.

What should I do if my package was damaged while being shipped?

Please e-mail Orders@AllPosters.com with your AllPosters Order ID, name, and any other relevant information.  Thank you.

OTHER FREQUENTLY ASKED QUESTIONS:
Who is responsible for orders placed for orchid art?

AllPosters.com is responsible for all orders placed for orchid art through Jim’s Orchid Supplies. Jim’s Orchid Supplies is only an affiliate of Allposters.com and any claims, disputes ect. Are to be made to AllPosters.com. Orders@AllPosters.com

Do you have a catalog?

At the moment, the only catalog of our posters and prints is online.

Do you sell wholesale?

If you are interested in wholesale please e-mail Orders@AllPosters.com.

Have another question?

Please e-mail Orders@AllPosters.com with your question or give our customer service line a call at 1-510-654-0190. Thank you.

Jim's Orchid Supplies - 4157 Lebanon Rd. Fort Pierce, Florida - 34982

Phone: ( 561 ) 489-0859

Comments welcome e-mail Jim's Orchid Supplies: sales@jimssupplies.com